Strategy & Design

UX & Design

Be confident that your website works for your organisation and your customers with our UX & Design services. 


Information architecture

Information architecture is all about enabling your users to find relevant information quickly. No matter how great your website content is, if your users can't find what they are looking for, you aren't communicating with them effectively. 

SilverStripe can help you build an information architecture for your site. Our process is made up of content audits, user interviews, and card sorts. We make sure that your labels, searchability, navigation structure, word usage, and how you choose to organise your content will influence your users to meet their goals and get them coming back to your site.  If you are already working with another company on creating an information architecture for your site, we can collaborate with other companies to bring their recommendations for your site into our design process.

Usability testing

Usability testing assesses how your site or application works for your users. Can your users find what they are looking for? Can they accomplish the tasks they've come for? Do they find it easy to use the site?

We test usability with a small group of diverse users who are asked to complete a test script. We observe their interactions and document them, using the lessons we learn from the test to inform our design process for your site.

We run usability tests at several stages throughout your project, as early as the wireframe stage to get initial feedback, and later to validate what we've built. In fact, we conduct usability testing on your finished site at regular intervals to ensure that your Information Architecture and content is consistently useful and relevant for your users.


Interested in seeing some of our great UX & design projects that we've delivered? Find them here!

Our work



Wireframes map out key pages of your website, visually documenting the pages' suggested structure and content at a high level. Wireframes don't contain final copy or even show a final layout. Instead, they just show indicative elements of each of your pages.

Our simplest wireframes are static graphics, but for more complex sites or applications, we create interactive wireframes. These show  not only the structure and content of the pages, but also user interaction. In an interactive wireframe, clicking on the wireframe's elements simulates on a high level how to interact with and navigate through the final site. This makes wireframes ideal for early user testing.

Visual design

Design is more than just making your site look good. A well-designed site draws users in because it communicates your brand clearly and effectively, and is easy and enjoyable to use. The end goal is to organise the information your organisation has to offer in a user interface that speaks in a clear, unambiguous visual language.

Our teams at SilverStripe practice design-led development, a process that puts discovery and research first. Only after we have a deep understanding of your organisation's goals can we create concepts, start solving problems, and discover solutions while evolving the conceptual design. The vision gained during the research and design phases for your site guides the technical implementation through your launch and beyond.

Epa Visual

Design Intuative


Our focus on user experience leads to website designs that are intuitive, functional, and easy-to-use. 


Design Accessible


Accessibility is prioritised throughout our design process. We create inclusive websites for all users.

Design Fully responsive


We optimise our designs for desktop, mobile, and tablet. Your website will work seamlessly across all devices. 

Contact us about our UX & Design services