Code Management Warranty
Since 2009, SilverStripe Australia has passionately supported the open source community, end users and commercial partners through technology offerings, mentoring and sales support. The SilverStripe Open Source CMS has been differentiated from other open source CMS’s through the Open Source Code Management Warranty that was pioneered by SilverStripe Australia.
The Code Management Warranty was validated in 2010 with the first contracts entered into by Australian State and Federal government organisations. The Code Management Warranty is based on providing best practice process, infrastructure and management of the code bases development and maintenance cycles. The Code Management Warranty provides commercial assurance on all contributions to the SilverStripe codebase under management, not just by SilverStripe organisations, but also by any developer engaged, including any internal developers, SilverStripe official Partners or third party organisations.
By providing a warranty assured code management framework, SilverStripe Australia have effectively addressed the risks associated with embracing open source software without removing the open source licence.
We offer a range of web hosting solutions for client websites and applications. You can choose between several shared server options, or, if your project requires it, even have a dedicated machine which is yours alone.
SilverStripe works with a number industrial-strength Cloud hosting facilities in New Zealand, Australia, and the US, with all the features needed to keep your sites running reliably. This includes daily off-site backups and outage SMS notifications to our support staff (and if you wish, to you). All hosting solutions come with a generous allotment for traffic and disk space, which can be increased as your needs change.
SilverStripe offers professional paid support, which includes:
- Hourly support for new and existing clients.
- Pre-paid support retainers for new and existing clients.
- Hourly or daily support for organisations and agencies developing with SilverStripe software.
- Developer mentoring.
- Phone and email support.
Please contact us to discuss a support arrangement tailored to your needs.
Going live does not mark the end of a project. Your website needs to remain up to date at all times. As your business grows you may want to add additional content or features. Or, you may want to take advantage of new functionality in updated versions of our open source product. Or you may simply want us to tweak the design.
Whatever your ongoing needs are, you are likely to have a number of changes you'd like to make. We recommend that you enter into our Retainer Support Plan once your site is out of warranty. Retainers are pre-paid support hours on a quarterly basis. With a retainer, you purchase our time and the assurance of dedicated resources from us because we schedule retainer time just like we schedule projects.
We offer a number of different retainer options, from a few hours to several weeks per quarter, so you can pick the one that best suits your needs. You can use your retainer time for support issues or small feature enhancements. As you use up your hours in your retainer, we'll let you know so you can choose how best to use remaining hours.