Health Quality & Safety Commission

www.hqsc.govt.nz

Health Quality & Safety Commission (HQSC) was established under the New Zealand Public Health & Disability Amendment Act 2010 to ensure all New Zealanders receive the best health and disability care within their available resources. HQSC was formally established in December 2011 and consolidates a group of five programmes and four Mortality Review Committees that were acting independently before they became an official part of the Health Quality & Safety Commission.

Site purpose

HQSC wanted to merge ten different websites into one, and they were looking for a CMS to support this new site.

Some of the key objectives were:

  • Seven different programmes and four committees and their respective brands had to have their own section within which they could adequately present themselves.
  • The user must quickly identify that HQSC is the governing body for all programmes and committees.
  • The content from ten websites needed to be merged and interconnected in a user friendly way
  • The design had to be modern and interesting

What we did

Information Architecture

After getting an overview on the different programmes and the content that needed to be merged, SilverStripe identified and clustered the content. The programmes and committees needed to be introduced and their events, news and media releases covered.

SilverStripe structured the content in a useful way and set up diagrams to illustrate the structure for the new website. We then defined the wire frames to get an idea of how we would present the individual brands and their content.

SilverStripe interlinked content where useful to offer more interesting topics that might relate to the content that the user is already looking at.

Breadcrumb navigation ensures that the user always knows how to navigate their way through the site and is easily able to find their way back.

The Design

The SilverStripe designers created a modern and clean design that fits all the brands under the HQSC roof, but also mirrors the HQSC brand identity as being the frame around the organisations. The only guidelines the designer had to begin with were a couple of print brochures, taking from it complete design inspiration.

The Website Development

Even though the entire content is now structured well and the entire site easier to navigate, it was helpful to have a good search function. The search function ensures that every user quickly finds the content they are looking for. SilverStripe integrated a fast and reliable search function that scans the content quickly and shows the best results.

SilverStripe future proofed the back end and prepared it just in case the HQSC was set for more changes in the future. If the organisation changes, and they add or remove any programmes or committees, the administrators can do that easily in the back end without a developer involved. They can also add more site administrators and equip them with different administrative rights.

The 'Publications' area received extra functionality under which you can download several publications under one topic. The website also makes it easy for the site admin to add more social media functions or integrate videos.

Challenges

Working with ten different programmes and their different brands was a big challenge. Getting them all together to create a great website that would work for everyone required a lot of understanding for the organisations purpose and history. This project desired a lot of change management qualities from the SilverStripe team. It also helped that HQSC used an independent consultant to manage the website project for them.

Since there was so much different content and multiple organisations to deal with, SilverStripe spent a lot of time on getting the information architecture right. But the result proved the team right; the website is now easy to navigate and well structured.

Every organisation had a different naming convention for the different parts of their website, such as the ‘News’ or ‘Events’ section. SilverStripe unified the naming convention and encouraged the individual organisations to keep working with the new guidelines.

The result

Since the new site went live in February 2012 traffic on the site has pretty much doubled. The monthly unique visitors and monthly page views have gone up to 110% compared to previous months. The client is very pleased with the amount of traffic coming to the new site.

Jacqui Eyley, Project Manager for HQSC, on the process of working with SilverStripe:

"Silverstripe helped us work through our website objectives and made practical suggestions as to how we might achieve them. The team were great to work with, responding quickly to questions and keeping us informed on progress."