Support Lead Wanted

SilverStripe is an established web development company based in Wellington with a reputation for developing next-generation web applications. We have an exciting opportunity to work in the heart of our company in a very important client support role.

We continue to grow and are looking for a fantastic support person to join the SilverStripe team. We currently have an opening for a stellar Support Lead.

Support Lead

You’ll be responsible for ensuring that our clients' websites run smoothly, and be a point of contact for our clients in a support capacity.  You’ll need to be someone who can think on your feet, make decisions, and work out problems.

We'll expect that you can fulfill many of our client requests (after your ramp-up period of course), and delegate matters to a team of 14 when appropriate.

Support Lead Job Responsibilities

• Ensuring that current SilverStripe clients are supported including ensuring sites running smoothly.
• Fielding phone requests from users and addressing issues directly or ensuring issues are dealt with otherwise.
• Coordinate resolution of support issues with developers.
• Manage support relationships with new and existing clients.
• Fixing and validation of a variety of types of issues, some technical, some not.
• Answer questions via the SilverStripe support forum as appropriate.
• Support other activities at SilverStripe on an as-needed basis.
• Meet with clients on occasion for support or training.

Key skills you’ll need to bring to the party are:

• Sense of humour about life and the job is a must.
• Ability to juggle 4 balls at once, either literally or figuratively.
• Passion for helping people.
• Commitment to open source.
• Affinity for working with clients and geeks, sometimes simultaneously.

We're hoping to find someone mid-May; the start date is flexible.

If the above sounds exciting, we'd like to hear from you by contacting Brian at brian@silverstripe.com